Start with a simple conversation
Tell David what you are trying to achieve. He will help with the next step.
Choose the easiest way to get in touch. You will speak directly with David Gasparini—not a call centre or a rotating support team.
Contact Stellar Home Loans
Choose what feels easiest.
A few details about your goal, timing and what is concerning you will help David prepare for the conversation.
Book a time
Free 30-minute loan reviewChoose a time that suits youEmail David
[email protected]Include your goal and best contact numberA quicker way to start
Tell David what you need help with.
Complete the short form and your enquiry will go directly into Stellar Home Loans—not to a call centre.
- Choose the finance goal that best matches your position.
- David receives the enquiry directly and can prepare before responding.
- You can still call or book a time if that is easier.
What happens after you reach out?
No pressure. Just a clearer understanding of the position.
- David listens to what you want to achieve and what is getting in the way.
- He identifies the information needed to assess the position properly.
- You receive an explanation of the most useful next step.
- You decide whether and when you would like to proceed.
Helpful details to have nearby
You do not need every document for the first conversation. If available, it helps to know:
- Approximate income and employment type.
- Existing loans, credit cards and limits.
- Savings or available equity.
- Target purchase price or current loan balance.
- Your preferred timeframe.
Privacy statement
Stellar Home Loans respects your privacy and handles personal information in accordance with applicable Australian privacy and credit-reporting laws. Information you provide may be collected to respond to your enquiry, assess or arrange credit assistance, verify identity, communicate with lenders and service providers, meet legal obligations and manage our client relationship.
We only request information reasonably required for the service you ask us to provide. Credit information may be shared with lenders, mortgage managers, aggregators, valuers, identity-verification providers, insurers, legal advisers and other parties involved in assessing or completing a credit application, as permitted by law and with the appropriate authority.
To request access to or correction of personal information, or to make a privacy enquiry, email [email protected].
Accessibility statement
Stellar Home Loans aims to provide an inclusive and accessible website and service. The site is designed with readable contrast, keyboard-accessible navigation, descriptive image text, clear headings and responsive layouts.
If you experience difficulty accessing any information or need it in another format, please call 0481 580 284 or email [email protected]. David will work with you to provide a reasonable alternative.
Website Terms and Conditions
These terms apply to the Stellar Home Loans website and the Help to Buy website operated by Stellar Home Loans.
Using this website
The content provides general information about credit assistance and lending. It does not take into account your objectives, financial situation or needs. Speak with us about your circumstances before relying on the information or entering a loan contract.
Estimates, eligibility and lending
Calculator results and examples are indicative only. They are not quotes, offers, pre-qualifications or approvals. Read each calculator’s assumptions and disclaimer. Loan approval, rates, fees and conditions are determined by the lender. Government scheme eligibility is assessed separately and does not guarantee a loan or a scheme place.
Information and external websites
Information may change. Confirm current product and scheme details with us and the relevant provider. Links to other websites are provided for convenience; those websites have their own terms and privacy policies.
Responsible use and website content
Use the website lawfully. Do not interfere with its operation, attempt unauthorised access or submit false or harmful information. Website content and branding belong to their respective owners. You may use the information for your own personal reference; other use requires the relevant permission unless permitted by law.
Privacy and your rights
Our Privacy Policy explains how personal information is handled. Nothing in these terms excludes or limits any right or remedy that cannot lawfully be excluded or limited. If you have a concern, use our Complaints and Handling Process.
For questions about these terms, email [email protected] or call 0481 580 284.
Complaints and Handling Process
If you are unhappy with our service, please tell us. Making a complaint is free. You can raise a concern by phone or email, and you may ask someone to assist you or act on your behalf with your authority.
1. Tell us what happened
Contact David Gasparini on 0481 580 284 or [email protected]. Explain your concern, the outcome you are seeking and your preferred contact method. Tell us if you need communication or accessibility assistance.
2. We review your complaint
We will acknowledge your complaint promptly, generally within one business day or as soon as practicable. We will review the information fairly, keep you informed and explain the outcome. Standard complaints receive a written response within 30 calendar days. If an allowed exception prevents a response within that period, we will explain the delay and your right to contact AFCA. Some credit complaints have shorter statutory timeframes.
You can also contact the Specialist Finance Group Complaints Officer directly: [email protected] or 08 9286 6888. We can refer an unresolved complaint to the licensee for review.
3. Independent external review
If you are dissatisfied with the response or your complaint has not been resolved within the applicable timeframe, you can contact the Australian Financial Complaints Authority (AFCA). AFCA provides independent financial services dispute resolution that is free to consumers.
- Phone: 1800 931 678
- Email: [email protected]
- Online: Make a complaint to AFCA
You may contact AFCA for guidance at any time. AFCA determines whether a complaint falls within its jurisdiction and time limits.